Refund policy

At Carnation Creek Paper Co., each item is handmade with care. Because our products are handmade and many items are made to order or customized, we do not accept returns, exchanges, or cancellations.

Please review your order carefully before completing your purchase. 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at carnationcreekpaper@yahoo.com. Include your order number and clear photos of the item and packaging so we can review the issue and work with you to make it right. We want our customers to be happy and keep coming back to us. 

We are not responsible for delays, lost packages, or damage caused by the shipping carrier once an order has been shipped. If your package is lost of delayed in transit, please contact the shipping carrier using your tracking information.

If you have any questions before placing an order, we're always happy to help.

Thank you for supporting our small business!